All products bought on actoncanada.ca can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange.
Holiday season & Christmas gift return window : 30 days 60 days (November & December only).
Claims should be submitted as follows:
Use the pre-authorized return label inserted in your original shipment and drop off your package with the carrier mentioned.
AND
✔ Your e-mail must include the following information:
✔ First name
✔ Second name
✔ Product number (see product label or packaging)
✔ Product name
✔ Size
✔ Product picture and its defect (only if defective)
✔ Order number
Please allow around 15 days for returns/exchanges processing to be completed and for the reimbursement to be issued or the exchange to be sent. When the return/exchange is processed, you will receive an email to notify you. Refunds will be issued by the original method of payment, upon receipt and inspection of returned goods.
All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.
Return it with proof of purchase to the retailer where the product was acquired and they will apply their return/exchange policy.
For online product purchases through actoncanada.ca, the same 6-month warranty applies.
Claims should be submitted as follows:
AND
✔ Your e-mail must include the following information:
✔ First name
✔ Second name
✔ Product number (see product label or packaging)
✔ Product name
✔ Size
✔ Product picture and its defect (only if defective)
✔ Order number
Please allow around 15 days for returns/exchange processing to be completed and for the reimbursement to be issued.
