Our warranty covers merchandise against normal wear and tear for a period of six months after consumer sales, with a proof of purchase.

If the consumer is not capable of providing a proof of purchase, our guarantee covers merchandise against normal wear and tear for a period of six months after merchant sales.

Products showing defects due to the manufacturing process will be tested by Régence, based on the condition under which the merchandise was worn.

Returns
Please use the following procedure for potentially defective products :

• Return the defective merchandise to the store who sold you the product with your proof of purchase. The retailer will proceed to a first evaluation of the product.
• If the merchant judges that the merchandise is defective, he will contact us to make the necessary arrangements.
• Should testing at Régence proves that the merchandise is defective due to the manufacturing process, we will either repair, exchange or offer a credit for the merchandise.
• Any merchandise that does not show manufacturing defects will be returned to the merchant with an explanation note.