1. Can we purchase Acton products directly from your
warehouse or by calling your customer service
department?
2. Can we purchase Acton products on your Website
3. Can we find Acton stores somewhere?
4. Why am I not able to find a specific style on your
Website?
5. Are Acton products available outside Canada?
6. What is the guarantee on Acton products?
7. Is it possible to order replacement felts and insoles?
8. How can I clean and treat my Acton boots?
9. What can I do if I cannot find the answer to my question
on your Website?
1. Can we purchase Acton products directly from your warehouse or by calling your customer service department?
Acton chose to distribute its products via specially selected well-known retailers. For that reason, we prefer not to sell our products directly to consumers. To know the Acton products retailers in your area, contact our customer service at info@regence.ca. Soon, you will be able to use our "Store Locator" section, at the top of your screen.
2. Can we purchase Acton products on your Website?
In order to respect our retailers support policy as mentioned before, we do not sell our products on our website. However, some of our retailers have their own transactional website. Consult the "Store locator" section to find the list of some of those websites.
3. Can we find Acton stores somewhere?
No, we do not have Acton stores. However, some of our retailers own the Acton Expert banner. The Acton Expert retailers have a large variety of Acton styles. Also, they received a technical training, which gives them a particular expertise about Acton products. To consult the Acton Expert retailers list, click on the "News" section.
4. Why am I not able to find a specific style on your Website?
1. It can be that the number of style you are looking for does
not exist anymore.
2. It can be that this product is still existing, but was just not
selected to appear on our Website.
5. Are Acton products available outside Canada?
We do not have a distribution network outside Canada. However, some of our retailers have their own transactional website. We suggest you to contact them to see if there is a possibility for them to ship Acton products in your country. Consult the "Store locator" section to find the retailers list.
6. What is the guarantee on Acton products?
Acton boots are guaranteed against manufacturing defects under normal wear only. The defective merchandise must be returned to the retailer who sold you the product. The retailer will proceed to a first inspection then will send us the product. If the returned product is judged to have a manufacturer's defect, they shall either be repaired, exchanged or credited. To know more about our guarantee policy, consult the "Guarantee" section under "Technical Features".
7. Is it possible to order replacement felts and insoles?
Acton offers replacement EVA insoles and replacement felts. We suggest you to visit one of our retailers to find the component specially conceived to maximize the protection efficiency of your Acton boots.
8. How can I clean and treat my Acton boots?
Your Acton boots does not require a lot of care. Consult our "Product Care" section under "Technical Features" to get our advice about how to take care of your Acton products.
9. What can I do if I cannot find the answer to my question on your Website?
You can write us at info@regence.ca and our team will be please to answer your question.
