What warranty do you offer on Acton boots?
Acton products are covered under a 6-month warranty, from date of purchase, against manufacturing defects, following a normal use only.
The warranty does not cover :
- Damage caused by accident, misuse, inadequate care, negligence;
- Normal wear and tear;
- The natural breakdown of colors and materials used in the footwear workmanship.
**Slight variations in color and/or texture are inherent to natural leather. They are a valued characteristic of this material and therefore not considered a defect.
All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.
IMPORTANT: The warranty only applies to products purchased directly from an Acton AUTHORIZED retailer or from www.actoncanada.ca. Warranty is automatically voided if product was purchased at an UNAUTHORIZED retailer including liquidation centers, flea markets, online auction websites, classified ads and any other unauthorized resellers. Therefore, a proof of purchase is mandatory with each claim.
Purchases on www.actoncanada.ca
For online product purchases through www.actoncanada.ca, the same 6-month warranty applies.
Claims should be submitted as follows:
- Send an e-mail to firstname.lastname@example.org
- Your e-mail must include the following information:
· First name
· Last name
· Full address
· Phone number (daytime)
· E-mail address
· Product number (see inside boot label – product # begins with Axxxx-xx)
· Product name
· Product picture and its defect
· Copy of sales receipt
Once your application is processed someone will contact you. The product will either be repaired, replaced or refunded at our discretion.
Depending on the time of the year, please note that your claim may take up to 10 business days to be processed.